This page gives a summary of the most important parts of our General Terms & Conditions of Business, as they affect you, our customer.
Payment is due with order - either by credit card, PayPal, Bank Transfer or cheque (payable to LIBIDEX LTD). We will not commence work on an order before receipt of payment.
We include UK VAT at the prevailing rate on goods sold to customers within the European Union
All our garments are hand-made, and production normally takes 4 weeks. Orders are sent out when production is complete, but delivery time depends on your location and your local postal service. During busy sale periods, orders may take up to 8 weeks to complete. Goods are always sent by insured postage. Postage and packing costs will be added to all orders at the appropriate rate, unless otherwise requested. If you want us to send your items by courier, please select option on shopping cart. If you need your order urgently, please use our Rapid Order service.
If the garments you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge, provide a credit note for goods to the same value, or refund your money. We cannot offer cash refunds on garments in any other circumstances, but may at our discretion offer an exchange or credit note. Manufacturing defects will be rectified at our own cost. We cannot be held responsible for damage caused by misuse or poor care of garments.
Please contact us first before returning items within 7 days of receipt. We strongly advise you to use Registered Post or Signed-For Delivery or equivalent, as we cannot exchange your garments if they get lost in the post.
If you wish to cancel an order you may do so, but you must email us at [email protected] with your order number within 7 days of placing it - after that, we will have started making it and you won't be able to cancel it. The same applies if you wish to make alterations to your order after placing it - we can accept changes up to 7 days after you placed your order with us. The above terms and conditions do not affect your statutory UK rights.Please Note- Silver Rapid Orders cannot be changed once the order has been placed. This is because your order will be started immediately to meet the dispatch deadline.
All images, designs and other material shown on this website are the copyright of Libidex Ltd., and may not be copied, reproduced or used in any way whatsoever without the permission of Libidex. We will not hesitate to prosecute anyone who makes use of copyright material without our permission.
These Terms and Conditions apply to any order for goods placed by any person, firm or company (hereinafter called "the Buyer") from Libidex Ltd of 3 St Alban's Place, Islington, London N1 0NX, a company registered in England, No. 3631838 (hereinafter called "the Company").