What thicknesses are Libidex garments made in?
We use different thicknesses of latex, depending on the garment. As a guide, these are the thicknesses we make our best-sellers in:
Can I add to an existing order?
No, once an order has been placed on the website and processed, we can't accept any additional items on that order. If you want to order additional items, please place another order.
What latex do you use to make Libidex garments?
We use our own brand of latex sheeting called Radical Rubber. This is manufactured to our own specification in Malaysia (where all the best latex comes from!) and is of comparable quality to other makes of fashion-grade latex sheeting.
Will I get an allergic reaction if I wear latex clothing?
Allergic reactions to latex can happen, but are very rare. We make all our latex garments from Radical Rubber latex
sheeting which, unlike some other brands of latex sheeting, is leached to reduce the allergenic proteins that occur naturally in latex, and is certified to within accepted medical standards. But if you think you may have an allergy to latex, it's best not to wear it!
Can you ship abroad?
Yes. It doesn't matter which country you live in, we can ship your order to anywhere in the world. We will normally send your order by registered / insured post, but if you want it quickly, we can arrange for a courier service such as Fedex or UPS (at extra cost). Postage is based on the weight of your order and will be calculated when you place it.
Can I try on LatexEXPRESS garments before I buy them?
You can go to our Covent Garden, London boutique Liberation
, where there is a good selection of Libidex latex garments for you to try.
What if the garments are faulty or not what I ordered?
In this case we will offer to replace them free of charge; offer you a credit note to the value of the goods off your next purchase; or offer you a full refund. However you must notify us of any such faults, and return the goods to us, within 7 days of you receiving them. *** PLEASE NOTE that any items returned for refund or exchange must be in an unused and unworn condition (apart from being tried on for size) and must not have been treated or altered in any way (for example by chlorination or using non-approved cleaning agents). The customer is responsible for the costs of return postage, and we strongly recommend you return goods to us using Registered Post or Signed-For delivery, or the equivalent. We cannot refund your money or exchange goods if the original item goes missing in the post. ***
How can I be sure latex garments are going to fit me?
We make garments in a range of different standard sizes from XXS to 4XL - you can see what these sizes are in terms of measurements by going to our size chart. These standard sizes will fit most people. If you can’t find your size in the LatexEXPRESS range, then please go to ourMade-to-Order
site, where you can order garments to your own specification.
Can I exchange my garment if it's the wrong size?
Yes, provided we have your size in stock. Otherwise, provided you return the garment to us in an unused condition within 7 days, we will give you a credit note or a refund. For hygiene reasons we cannot accept items that have been worn, other than tried on. Unworn items may be returned within 7 days of receipt for a size exchangeas long as they are in their original condition. We are unable to exchange items that have been altered, chlorinated or treated in any way. PLEASE DO NOT USE YOUR OWN PRODUCTS TO POLISH/LUBRICATE THE GARMENTS BEFORE YOU HAVE TRIED THEM ON FIRST.
How long will it take to exchange and does it cost me anything?
Normally we can exchange your purchase within a few days (subject to availability). The only cost to you will be to pay the cost of the return postage.
How can I be sure what the colour of my garment will look like?
While our colour chart
is one of the most accurate around, if you are unsure of what a colour will look like, then we will be happy to send you up to 3 colour samples, free of charge. If you want more colour samples than this, then you will have to buy our full colour swatch,
which is £12.00 plus postage, depending on where we are sending it.
Are LatexEXPRESS latex garments the same as Libidex latex garments?
Yes – they are all made in the same place as Libidex, using the same patterns and the same latex. We can make them to a good price because we manufacture this range in bulk, and concentrate on the best-selling, simpler designs.
How long will it take you to deliver my order?
LatexEXPRESS items are normally despatched within a few days, but may take up to 10 days if we are having a very busy period (for example during a sale).
Can you customise LatexEXPRESS garments?
No – we only sell what we have in stock. If you want a customised garment, please go to our Made-to-Order site.
Can I change my order after I've placed it?
LatexEXPRESS orders are normally despatched very shortly after they are received; so if you’ve already received your order and want to change it, you can do so up to 7 days after you receive it, provided you return the original item to us un an unused condition.
Can I cancel my order?
Yes you can cancel your order, or return the item to us for a refund, up to 7 days after you receive the item.
Can I get a refund if I decide I don't like the garments when I receive them?
Yes, you can return LatexEXPRESS items for any reason up to 7 days after you receive them. For hygiene reasons we cannot accept items that have been worn, other than tried on. We are unable to exchange items that have been altered, chlorinated or treated in any way. PLEASE DO NOT USE YOUR OWN PRODUCTS TO POLISH/LUBRICATE THE GARMENTS BEFORE YOU HAVE TRIED THEM ON FIRST.
Are all Libidex garments despatched from the UK, or are some sent from other countries?
Any garments you order from Libidex or LatexEXPRESS are despatched from our centres in the UK.
If I am ordering from outside the UK, is any duty payable when my Libidex order arrives in my country?
If your country is a member of the European Union, no additional duty is payable. If you are outside the EU, then import duty or local taxes may be payable, depending on local regulations.