When you place an order with us, you will receive an email-confirmation giving details of what you have ordered. It will also give you an estimated date of despatch for your order. If it’s not right-then please email [email protected]
so that we can put it right for you. Your order will then be sent to our despatch centre, and despatched to you, normally within 1-3 working days (please note, a working day is Monday to Friday, not counting Saturday, Sunday or bank/public holidays).
Once your order has been despatched, we will e-mail you your tracking number, so you can check on the progress of your delivery (according to the service you have chosen).
Please note, in exceptional circumstances during busy Flash Sale periods, the despatch time could be as much as 5 working days. If you need it any sooner, please make a note in the special comments box at the checkout and we’ll do our best to help.
Orders going to the EU may take a little bit longer to reach our Dutch Distributor from the UK, due unavoidable extra customs checks. Which in turn could further delay the delivery to you(i.e. a little longer than the times mentioned here.) Rest assured we are doing our utmost to make the transaction as smooth as possible.
While we will endeavour to despatch your order within a given time, we cannot guarantee delivery by a specific date, since we have no control over national or international postage/courier services.
Our standard delivery charges are based on Royal Mail 1st Class Signed-For Delivery in the UK, and Royal Mail International Tracked & Signed delivery for the rest of the world. The price is calculated according to the size, weight, value and destination of the consignment. We can ship your order to anywhere in the world. For a faster and more reliable delivery you may also opt for courier service, please see details below.
When your order is delivered, it has to be signed for when you receive it. If the postman delivers when you are out, then your order will usually be taken to your local sorting office, and you will be left a note that it is there for you to collect. We cannot be held responsible if you don't collect your order from the post office. Arrangements for collection may vary from country to country.
If you need your order delivering fast, or prefer not to trust the post, then we can arrange to send your order by courier - at extra cost. We will send your order by one of our selected couriers such as DHL, DPD or FedEx and you will receive your items in 1-2 days within Europe and 3-4 days for the rest of the world (depending on where you live).
Please note that we do not arrange delivery on customers' behalf using customers' own courier accounts.