When you place an order with us, you will receive an email-confirmation giving details of what you have ordered. It will also give you an estimated date of despatch for your order. If it’s not right-then please email [email protected]
so that we can put it right for you. Your order will then be sent to our despatch centre, and despatched to you, normally within 1-3 working days (please note, a working day is Monday to Friday, not counting Saturday, Sunday or bank/public holidays).
Once your order has been despatched, we will e-mail you your tracking number, so you can check on the progress of your delivery (according to the service you have chosen).
Please note, in exceptional circumstances during busy Flash Sale periods, the despatch time could be as much as 5 working days. If you need it any sooner, please make a note in the special comments box at the checkout and we’ll do our best to help.
While we will endeavour to despatch your order within a given time, we cannot guarantee delivery by a specific date, since we have no control over national or international postage/courier services.
Our standard delivery charges are based on Royal Mail 1st Class Signed-For Delivery in the UK, and Royal Mail International Tracked & Signed delivery for the rest of the world. The price is calculated according to the size, weight, value and destination of the consignment. We can ship your order to anywhere in the world. For a faster and more reliable delivery you may also opt for courier service, please see details below.
When your order is delivered, it has to be signed for when you receive it. If the postman delivers when you are out, then your order will usually be taken to your local sorting office, and you will be left a note that it is there for you to collect. We cannot be held responsible if you don't collect your order from the post office. Arrangements for collection may vary from country to country.
If you need your order delivering fast, or prefer not to trust the post, then we can arrange to send your goods by courier - extra costs might apply, but in some circumstances, the courier option could even be cheaper depending on the size of the parcel and the destination. We will send your order by one of our selected couriers such as UPS, DHL,APC or FEDEX. European customers should receive their items within 1-2 days from the date we despatch your order and rest of world customers within 3-4 days (depending on where you live).
Please note that we do not arrange delivery on customers' behalf using customers' own courier accounts.