When you place an order with us...
You will receive an email-confirmation giving details of what you have ordered. It will also give you an estimated date of despatch of your order.
If it's not right - then please email firstname.lastname@example.org so that we can put it right for you.
Your order will then be sent to our warehouse, and we will get it ready and off to you normally within 10 days.
Once your order is ready, we will let you know that it is on its way to you.
You can check on progress of your order by using our Order Tracking Service.
We will add the cost of postage and packing to your order. Our delivery charges are based Royal Mail 1st Class signed-for delivery in the UK, and Royal Mail International Signed delivery to the rest of the world. The price is calculated according to the size, weight, value and destination of the consignment. We can ship your order to anywhere in the world.
When your order is delivered, it has to be signed for when you receive it. If the postman delivers when you are out, then your order will usually be taken to your local sorting office, and you will be left a note that it is there for you to collect. We cannot be held responsible if you don't collect your order from the post office. Arrangments for collection may vary from country to country.
If you need your order delivering fast, or prefer not to trust the post, then we can arrange to send your order by courier - at extra cost. We will send your order by one of our selected couriers such as UPS or FedEx and you will receive your items in 1-2 days from the date we despatch your order within Europe and 3-4 days from the date we despatch your order for the rest of the world (depending on where you live).
Please note that we do not arrange delivery on customers' behalf using customers' own courier accounts. If you wish to use your own courier, you must arrange collection, delivery and payment directly with them yourself.
Despatch and Delivery Time
All garments ordered from this site are delivered direct from stock. We aim to despatch LatexEXPRESS items within 14 days of receiving your order and payment, during this busy Sale period (Normally the despatch period is 10 days or less). Please remember that while we will endeavour to despatch your order within a given time, we cannot guarantee delivery by a specific date, since we have no control over national or international postage / courier services.
While we will make every effort to ensure your order is delivered safely and on time, we cannot take responsibility for failure of delivery, or damage to goods in transit, due to circumstances beyond our reasonable control.
Returns and Refunds
LatexEXPRESS items may be returned to us for any reason of an exchange or a refund within 7 days of you receiving your order.
To exchange or return any LatexEXPRESS item you must contact us within 7 days of receiving your order. We cannot accept items that have been damaged through improper handling or use. Click here for advice on care of latex
For hygiene reasons we cannot accept items that have been worn, other than tried on. Unworn items may be returned within 7 days of receipt for exchange or a full refund as long as they in their original condition.
We are unable to exchange items that have been altered, chlorinated or treated in any way.
PLEASE DO NOT USE YOUR OWN PRODUCTS TO POLISH/LUBRICATE THE GARMENTS BEFORE YOU HAVE TRIED THEM ON FIRST.
Please contact us first before returning items. We strongly advise you to use Registered Post or Signed-For Delivery or equivalent, as we cannot exchange your garments if they get lost in the post. Unless you are returning goods to us which are faulty or not what you ordered, then you must pay the cost of postage.
When returning goods from outside the EU, please indicate clearly on your customs declaration that the goods are being returned for repair or refund / exchange, otherwise duty may be payable. Goods with incorrect customs declarations will not be accepted by us and will be returned to the sender.
CANCELLING OR CHANGING YOUR ORDER
If you wish to cancel an order you may do so, but you must tell us within 7 days of placing it. If the goods have already been despatched, then you must return them to us at your own expense.
The same applies if you wish to make alterations to your order after placing it – we can accept changes up to 7 days after you placed your order with us. After that, you will have to place a new order.
The above terms and conditions do not affect your statutory UK rights.